Frequently Asked Questions

Toll-Free Services



How do I sign up?
The easiest way to sign up is to call Customer Care at the number above and a Customer Advocate will gladly help you. Or, send an email to care@freedomstarr.net requesting a Toll-Free number and a Customer Care Advocate will contact you.

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Is there a charge for signing up for the service?
Freedomstarr does not have a service initiation fee. However, there is a $25.00 fee if you request a vanity Toll-Free number. 

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Is there a monthly fee or minimum charge?
There are no monthly fees associated with our Toll-Free Service.

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How do I know how much a call will cost?
Domestic Toll-Free calls cost the same as domestic interstate calls. There is no extra charge for this service.

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Will there be any additional charges on my bill? 
Federally mandated fees including Federal Excise Tax, Universal Service Fund, and Telecommunications Relay Service will appear on your monthly bill. Also, depending on where your phone numbers are located, you may be subject to state, county or city taxes. Additional charges may appear on your local telephone bill for changing your long distance carrier. Additionally, you will incur charges when receiving calls that have been placed from a pay phone. The per-call additional charge is $0.60. These charges will be included in the price of each call listed in your call detail.

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Can I move my current Toll-Free number provided by another long distance carrier to Freedomstarr?
Yes, all you need to do is fill out the Responsible Organization Change Form (RESPORG). It will take approximately 10 business days to convert your service to our network.

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How and when will I be billed?
Our revolutionary billing system takes advantage of the speed and efficiency of the Internet. Your statement will be available in the My Account section of the Freedomstarr website, a secure area that will be accessible to you only. Once you sign up for the service, we will send you your unique customer ID and password to access your account. Your statement will be available to you 24 hours a day, 7 days a week and will be updated daily with your calling records. Freedomstarr will bill your credit card monthly between the 1st and the 15th of the month. You will not receive a paper bill.

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How and when will I be charged?
Each month between the 1st and the 15th we will charge your credit card for services provided in the previous month. For example, between August 1st and August 15th, your credit card will be charged for service used from July 1st to 30th. We currently accept VISA, MasterCard, American Express and Discover.

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What charge will appear on my credit card bill?
Your charge will appear as: Freedomstarr LD, 800-352-4340, CA

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Do I have to pay for calls from pay phones?
No. Our pay phone blocking feature allows you to block incoming calls from pay phones, saving you unwanted surcharges.

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What call blocking features are available with Freedomstarr Toll-Free services?
You can have calls blocked by state, LATA, NPA and NXX to limit your liability for unwanted calls.

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How can I track my calls and usage?
We offer a unique way for you to keep up to date on the calls you make. Information about your phone calls will be updated daily in the My Account section of the Freedomstarr website. Upon signing up for the service, you will receive an email with your ID and password so you can view your calling activity online. 

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Can I receive a paper bill?
In order to keep our rates competitive we currently do not offer paper bills.

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Can I get a paper copy of my call records?
You can view and download your call records for the current month and three previous months directly from your secure area of the My Account section of our website. In order to keep our rates competitive, we currently do not provide paper call records. If you need a copy of your call records for any month prior to what is posted, we can send you a paper copy for a fee of $5.00 for each month requested. To request a paper copy of your call records, email us at care@freedomstarr.net and a Customer Care Advocate will be happy to help you.

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Can I receive international calls on my Toll-Free number?
You will need to sign up with International Toll-Free Service to receive calls from other countries. Please contact Customer Care to make the arrangement.

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Can I direct more than one Toll-Free number to a single termination number or trunk group?
Yes, this feature is standard on all of Freedomstarr Toll-Free services.

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Is Dialed Number Identification Service (DNIS) available when multiple Toll-Free numbers are directed to a single termination point?
Yes, with our dedictated Toll-Free service DNIS identifies a specific dialed Toll-Free number when Toll-Free numbers terminate in the same location.

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Does real-time Automatic Number Identification (ANI) identify the caller's ten-digit phone number?
Yes, with our dedictated Toll-Free service real-time ANI identifies the caller's ten-digit phone number.

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Are there any other call-routing features available? Freedomstarr Toll-Free service offers a full range of call routing features including:
  • Geographic/Point of Call Routing: Calls made to a single Toll-Free number can terminate at different locations based on each call's point of origin (defined by state, area code, or area code and exchange).
  • Time-of-Day/Day-of-Week Routing: Sends calls made to a single Toll-Free number to different answering locations based on the time of day or day of the week. This is ideal for businesses that market nationally and want to direct calls to a specific geographic location.
  • Percentage Allocation Routing: Distributes calls to two or more answering locations based on a custom designated percentage distribution.
  • Route Completion: Redirects overflow to another trunk group or ANI in the same switch when a trunk group is busy (available with dedicated Toll-Free only).

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Will my Freedomstarr Toll-Free number be listed in the National Toll-Free Directory?
Yes, our service provides up to four listings in the National Toll-Free Directory.

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How do I contact Customer Care if I have any questions?
You can call the Freedomstarr Customer Care Center at the number above. Our Customer Care Center is open Monday through Friday 7:00 a.m. - 5:00 p.m. Pacific Time. You can also email us at care@freedomstarr.net.