Frequently Asked Questions
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Conference Meeting Services
- How do I sign up?
- Is there a contract commitment?
- What is the difference between the Toll-Free Plan and the Toll Plan?
- What is the difference between the ConferenceFone Unlimited 10 and ConferenceFone Unlimited 20 plans?
- How do I switch my ConferenceFone rate plan?
- How and when will I be charged?
- Do I need to log in to the Internet to set up a call and reserve a timeslot?
- Do the PINs change for every call?
- Can I have international participants?
- What are the ConferenceFone features?
- What is the difference between the Moderator PIN and the Participant PIN?
- How do I change my PIN?
- How many callers can can play back a recorded conference call?
- What happens if I forget the Call ID Number for a recorded call?
- How do I contact you for support?
How do I sign up?
It's easy! If you're already a Freedomstarr customer, simply log on to your My Account page and click on "Add New Service." If you're not a Freedomstarr customer, that's OK. You don't have to be a Freedomstarr Long Distance customer to sign up for ConferenceFone. Click here to sign up for ConferenceFone now! Is there a contract commitment?
No. There is no contract commitment to sign up for ConferenceFone. You can cancel the service at any time. What is the difference between the Toll-Free Plan and the Toll Plan?
The Toll-Free Plan allows you to host a ConferenceFone call at your expense. You pay all Long Distance charges at a rate of 9.9¢ a minute per caller. The Toll Plan allows you to share the Long Distance charges with those dialing in to your conference calls. The Toll Plan rate is 7.9¢ a minute per caller. What is the difference between the ConferenceFone Unlimited 10 and ConferenceFone Unlimited 20 plans?
Both are pre-paid plans that allow unlimited minutes for one, low, monthly fee. The ConferenceFone Unlimited 10 plan allows you up to 10 participants on a call, ConferenceFone Unlimited 20 allows up to 20. How do I switch my ConferenceFone rate plan?
To switch rate plans, simply contact Customer Care at the number above and a Care Advocate will be happy to assist you. How and when will I be charged?
We will charge your credit card for your ConferenceFone services between the 1st and 15th of each month. ConferenceFone Unlimited services are pre-paid, so you will be pro-rated and charged on the day you sign up for your first month's usage. Thereafter, you will be billed between the 1st and the 15th for the following month's usage. The ConferenceFone Toll and Toll-Free plans are billed between the 1st and the 15th for the previous month's usage. For example, between August 1st and August 15th, your credit card will be charged for service used from July 1st through 31st. If you are an existing Freedomstarr customer, ConferenceFone charges will appear on your online statement along with your regular Long Distance usage. Do I need to log in to the Internet to set up a call and reserve a timeslot?
No. ConferenceFone PIN numbers give you and your participants 24/7 access to the service from any phone with no reservation necessary. Do the PINs change for every call?
No. You keep the same Moderator and Participant PINs for all calls unless you decide to change them. You can change your PIN numbers at any time online, or by emailing us at care@freedomstarr.net. Can I have international participants?
Yes. The ConferenceFone Toll Plan option supports international callers. International callers use their own Long Distance provider to call the Toll Plan Access Number to join a call. What are the ConferenceFone features?
Press the following phone keypad combinations to access the ConferenceFone features:
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Moderator Keypad Menu: |
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| Help: Explanation of available features. |
*0 |
| Entry/Exit
Announcement Options: Change how participants are announced when they enter/exit the call (name announce, tone, or silence). |
*2 |
| Conference
Continuation: Enables/disables continuation of conference after Moderator exits. |
*3 |
| Lecture Mode: Mute/un-mute all participants except the Moderator. |
*5 |
| Self-Mute: Mutes/un-mutes your line. |
*6 |
| Lock Conference: Locks/unlocks conference so no additional participants can join. |
*7 |
| Roll Call: Plays a list of names of participant currently on the call (only applies with Name Announce enabled). |
*8 |
| Participant Count: Tells you number of participants on call. |
#8 |
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Participant Keypad Menu: |
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| Help: Explanation of available features. |
*0 |
| Mute: Mutes/un-mutes their line: |
*6 |
| Roll Call: Plays a list of participant's names (only applies if moderator has enabled Name Announce). |
*8 |
What is the difference between the Moderator PIN and the Participant PIN?
The Moderator PIN is used by the ConferenceFone customer hosting the call and has special functions not available to Participants. How do I change my PIN?
You can change your PIN online anytime by logging on to your My Account page. You can also email us at care@freedomstarr.net. We will respond to your email within 24 to 48 hours. How many callers can play back a recorded conference call?
Up to 199 callers can individually play back a recorded conference call. What happens if I forget the Call ID Number for a recorded call?
If you lose a Call ID Number, please contact Customer Care. Using your Participant PIN, Customer Care can look up the Call ID Number for you. How do I contact you for support?
You can email us at care@freedomstarr.net. We will respond within 24 to 48 hours. Or call us at at the number above. Our Care Advocates are available Monday through Friday 7:00 am to 5:00 pm Pacific time.