Frequently Asked Questions

Flat Rate Long Distance

How do I sign up?
 To sign up click here.

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Is there a charge for signing up for the service?
FreedomStarr does not have a service initiation fee. However, your local phone company may charge you for changing your long distance carrier. These charges will vary by local phone company.

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Is there a monthly fee or minimum charge?
Normally, the Flat Rate Plan has a monthly billing charge of $2.00 in any given month if your usage is less than $20.00. If your monthly usage is more than $20.00, the monthly fee will be waived. But with the Freedom Long Distance Plan there is NO FEE and NO MINIMUM.

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Is 2.9¢ the rate for all 50 United States
The 2.9¢ rate is valid in the 48 contiguous United States only. The current rate to Alaska and Hawaii can be viewed on the Rate Calculator page, in the Extended State Rates section.

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How and when will I be billed?
Our billing system takes advantage of the speed and efficiency of the Internet. Your statement will be available in the My Account section of the FreedomStarr website, a secure area that will be accessible to you only. Once you sign up for the service, we will send you your unique customer ID and password to access your account. Your statement will be available to you 24 hours a day, 7 days a week and will be updated daily with your calling records. FreedomStarr will bill your credit card monthly between the 1st and the 15th of the month. You will not receive a paper bill.

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How and when will I be charged?
Each month between the 1st and 15th we will charge your credit card for services provided in the previous month. For example, between August 5th and August 15th, your credit card will be charged for service used from July 1-30. We currently accept VISA, MasterCard, American Express and Discover.

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What charge will appear on my credit card bill?
Your charge will appear as: Freedomstarr LD 800-352-4340, CA.

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Will there be any additional charges on my bill?
Federally mandated fees including Federal Excise Tax, Universal Service Fund, and Telecommunications Relay Service will appear on your monthly bill. Also, depending on where your phone numbers are located, you may be subject to state, county or city taxes. An additional charge may appear on your local telephone bill for changing your long distance carrier.

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How can I track my calls and usage?
We offer a unique way for you to keep up to date on the calls you make. Information about your phone calls will be updated DAILY in the My Account section of the FreedomStarr website. Upon signing up for the service, you will receive an email with your ID and password so you can view your calling activity online.

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Can I receive a paper bill?
In order to keep our rates competitive we currently do not offer paper bills.

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Can I get a paper copy of my call records?
You can view your call records for the current month and twelve previous months directly from your secure area of the My Account section of our website. In order to keep our rates competitive, we currently do not provide paper call records. If you need a copy of your call records for any month prior to what is posted, we can send you a paper copy for a fee of $5.00 for each month requested. To request a paper copy of your call records, email us at care@freedomstarr.net, and a Customer Care Advocate will be happy to help you.

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Do I need to do anything to change my long distance plan?
In most cases our Customer Care Team takes care of everything. However, if you have a PICC freeze (if only you are authorized to change your long distance carrier) on your account, you will have to contact your local phone company to remove the PICC freeze in order for us to provision your new long distance plan.

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Can I make international calls on this plan?
Of course! This plan allows you to dial internationally and our rates are very competitive. Click here to check out our international rates on our rate calculator.

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Does this plan offer a calling card?
Yes, calling card services are offered as part of your package. Click here for more information on calling cards.

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How do I contact customer care if I have any questions?
You can call the Customer Care Center at the number above. Our Customer Care Center is open Monday through Friday 7:00 a.m. - 5:00 p.m. Pacific Time. You can also email us at care@freedomstarr.net.