Frequently Asked Questions

Toll-Free Service

How do I sign up?
The easiest way to sign up is to call Customer Care at the number above and a Customer Advocate will gladly help you. Or, send an email to care@freedomstarr.net requesting a toll free number and a Customer Care Advocate will contact you.

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Is there a charge for signing up for the service?
Freedomstarr does not have a service initiation fee. However, there is a $25.00 fee if you request a vanity Toll-Free number.

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Is there a monthly fee or minimum charge?
There are no monthly fees associated with our Toll Free Service.

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How do I know how much a call will cost?
Domestic Toll-Free calls cost the same as domestic interstate calls. There is no extra charge for this service.

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Will there be any additional charges on my bill? 
Federally mandated fees including Federal Excise Tax, Universal Service Fund, and Telecommunications Relay Service will appear on your monthly bill. Also, depending on where your phone numbers are located, you may be subject to state, county or city taxes. Additional charges may appear on your local telephone bill for changing your long distance carrier. Additionally, you will incur charges when receiving calls that have been placed from a pay phone. The per call additional charge is $0.60. These charges will be included in the price of each call listed in your call detail. Flat Rate Plan calls will incur no charges other than these. Variable Rate Plan calls will incur an additional 1¢ per call charge.

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Can I move my current toll free number provided by another long distance carrier to Freedomstarr?
Yes, all you need to do is fill out the RESPORG form, click here. It will take approximately 10 business days to convert your service to our network.

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How and when will I be billed?
Our revolutionary billing system takes advantage of the speed and efficiency of the Internet. Your statement will be available in the My Account section of the Freedomstarr website, a secure area that will be accessible to you only. Once you sign up for the service, we will send you your unique customer ID and password to access your account. Your statement will be available to you 24 hours a day, 7 days a week and will be updated daily with your calling records. Freedomstarr will bill your credit card monthly between the 1st and the 15th of the month. You will not receive a paper bill.

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How and when will I be charged?
Each month between the 1st and the 15th we will charge your credit card for services provided in the previous month. For example, between August 1st and August 15th, your credit card will be charged for service used from July 1-30. We currently accept VISA, MasterCard, American Express and Discover.

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What charge will appear on my credit card bill?
Your charge will appear as: Freedomstarr LD, 800-352-4340, CA

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How can I track my calls and usage?
We offer a unique way for you to keep up to date on the calls you make. Information about your phone calls will be updated DAILY in the My Account section of the Freedomstarr website. Upon signing up for the service, you will receive an email with your ID and password so you can view your calling activity online. 

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Can I receive a paper bill?
In order to keep our rates competitive we currently do not offer paper bills.

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Can I get a paper copy of my call records?
You can view and download your call records for the current month and three previous months directly from your secure area of the My Account section of our website. In order to keep our rates competitive, we currently do not provide paper call records. If you need a copy of your call records for any month prior to what is posted, we can send you a paper copy for a fee of $5.00 for each month requested. To request a paper copy of your call records, email us at care@freedomstarr.net, and a Customer Care Advocate will be happy to help you.

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Can I receive international calls on my toll free number?
You will need to sign up with International Toll-Free Service to receive calls from other countries. Please contact Customer Care to make the arrangement.

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How do I contact Customer Care if I have any questions?
You can call the Freedomstarr Customer Care Center at the number above. Our Customer Care Center is open Monday through Friday 7:00 a.m. - 5:00 p.m. Pacific Time. You can also email us at care@freedomstarr.net.